ja9 Privacy Policy: Data protection and cookie controls

Effective date: June 2026

If you want a concise answer, this page below clearly explains what is collected, what is kept, and what is under your control

What personal information is collected?

When you open an account on the ja9 App, some basic information is required such as name, phone number, login information, and some device-related technical data

If you use bKash or Nagad from Dhaka, a transaction reference may be shown, speeding verification and helping detect unusual activity

For more information ja9 Login Instructions There, sign-in and account security are clearly explained

Why is your data needed?

Data is used to operate the account, enhance security, and to identify mistakes; address or additional information is requested only when needed for clear verification

For example, activity across separate accounts can be matched with Rocket or bKash, which helps identify multiple sessions by the same person

Do we sell data?

No, your personal data is not sold; if given to third parties, it is only to operate the service or to comply with the law

For example, for payment verification or technical support, limited information may be viewed, and only the necessary parts are used there

Account setup steps ja9 App Page Open there to quickly install and learn how to use

How long is data kept?

We retain data as long as it is necessary while the account is active, and some records are kept for security purposes

Specific logs may be kept longer for legal claims, disputes, or fraud checks, but we do not retain unnecessary data

Who can see this data?

A limited number of authorized team members can view the information; they handle support, security, and system maintenance

Department-based access is strict, not everyone sees everything; Dhaka-based operations or access from outside, the same rules apply

If you are new, ja9 Register Guide You can review here what is needed before creating an account

What rights do you have?

You can request to view, correct, and limit your data; if incorrect, you can update it

In some cases, deletion requests can also be made; if not blocked by law or security logs, the response is usually within 13 business days

How do cookies work?

Cookies are small files that remember your preferences, making login easier, and you don't have to repeat the same settings

Some features may load slowly without cookies; you can limit cookies via browser settings, but some features may be reduced

How to contact about privacy?

If you have questions, contact our support; you can ask directly about data, cookies, or account rights

When sending any request, include your registered information to speed verification, and ensure the response is sent correctly

For direct assistance Privacy contact page From there you can take the next steps

Your controls at a glance

We keep your data secure; this is our core policy; the same privacy standards apply to ja9 App, ja9 Login, and ja9 APK

For Bangladesh-based users, the language is kept simple; you don't need to read separate laws to understand privacy, this page alone is enough

One last thing: your data, your control; even when using the ja9 App, this privacy policy applies